Cancellation and Refund Policy: The cancellation and refund policy is only applicable to all online payments made through mobile app and website for booking appointments. In case cancellation is initiation by end user: Before Schedule Appointment Time- 100% of Consultation Fees will be refunded. However, please note that convenience fees will not be refunded. After Scheduled Appointment Time- neither Consultation Fees nor Convenience Fees will be refunded. In case Cancellation is initiated by relevant hospital due to unavailability of Doctor: 100% of consultation Fees and Convenience fees will be refunded to end user. At the time of cancellation, amount will be refunded via same source of payment and will be subject to the payment terms of the source only. Amount will be refunded within 7 working days.